If for any reason, you are unsatisfied with your order, Eyetina offers a 30 Days Money Back Guarantee so you will never have to worry about receiving the wrong size, color, brand or product. We also offer 30 Days Money Back Guarantee even if you are just unsatisfied with your purchases.
Here how you take advantage of our 30 Days Money Back Guarantee
- You may return your purchase up to 30 days from the purchase date.
- Item must be unused, unworn and in the state you received them - including the original packaging.
- Open contact lens boxes, vials lenses, other custom prescription products and custom colors toric lens are not eligible for returns
- To return is simple. Just click on the return link to receive your Return Merchandise Authorization (RMA) number. Alternatively you can email us at firstname.lastname@example.org
- Please make sure you label your RMA number on the return package. Item without RMA number are not eligible for return.
- Package your product carefully and ship to
Eyetina: ATTN PRODUCT RETURN
RMA# ( write your return merchandise authorization number here)
35, Jalan BU7/2, Bandar Utama
47800 Petaling Jaya,
Selangor Darul Ehsan
- Please package your return carefully to ensure your lenses, glasses, or other optical products purchased are not damaged in route to our warehouse - we cannot issue credit for items damaged in transit to our office.
- We recommend your use registered mail, despatch or courier service to ship your return product.
- Once your return arrives at one of our warehouses, an Eyetina returns specialist will inspect the shipment, normally within 3-5 days of arrival, and a credit will be applied to the payment method used on the original order.
- Depending on the situation, a return fee may be charged to cover the cost incurred from any third party services (payment gateway, paypal, molpay) as well as cost to restock the items.